Front Office Team Member

3 weeks ago


Wentworth, Australia Accor Full time

Role Overview

Sofitel Sydney Wentworth is seeking a skilled Front Office All Rounder to join our team. As a key member of our Front Office team, you will play a vital role in delivering exceptional guest experiences and upholding our luxury brand standards.

Key Responsibilities

  • Provide exceptional guest service and respond to guest requests and hotel enquiries in a timely and professional manner.
  • Perform check-in, check-out processes, and welcome guests to the hotel.
  • Assist with guest queries and resolve any issues in a courteous and efficient manner.
  • Work collaboratively with the Front Office team to ensure seamless operations and excellent guest experiences.

Requirements

  • Proven multi-skilling experience and a high sense of organisation.
  • Strong communication skills and excellent personal presentation.
  • Great interpersonal skills with a passion for connecting with people.
  • Desire and ability to excel in a luxury environment.
  • Flexible working availability with working rights in Australia.
  • Experience using a PMS (Property Management System) such as Opera & HotSOS not essential, but would be highly regarded.

What We Offer

As a Front Office All Rounder with Sofitel Sydney Wentworth, you will have the opportunity to work in a fast-paced, collaborative environment and be part of the hotel's future success. We offer a range of benefits, including discounted city parking, complimentary dry cleaning, progressive leave policies, and unlimited development opportunities.



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