Front Office Team Member
3 weeks ago
Role Overview
Sofitel Sydney Wentworth is seeking a skilled Front Office All Rounder to join our team. As a key member of our Front Office team, you will play a vital role in delivering exceptional guest experiences and upholding our luxury brand standards.
Key Responsibilities
- Provide exceptional guest service and respond to guest requests and hotel enquiries in a timely and professional manner.
- Perform check-in, check-out processes, and welcome guests to the hotel.
- Assist with guest queries and resolve any issues in a courteous and efficient manner.
- Work collaboratively with the Front Office team to ensure seamless operations and excellent guest experiences.
Requirements
- Proven multi-skilling experience and a high sense of organisation.
- Strong communication skills and excellent personal presentation.
- Great interpersonal skills with a passion for connecting with people.
- Desire and ability to excel in a luxury environment.
- Flexible working availability with working rights in Australia.
- Experience using a PMS (Property Management System) such as Opera & HotSOS not essential, but would be highly regarded.
What We Offer
As a Front Office All Rounder with Sofitel Sydney Wentworth, you will have the opportunity to work in a fast-paced, collaborative environment and be part of the hotel's future success. We offer a range of benefits, including discounted city parking, complimentary dry cleaning, progressive leave policies, and unlimited development opportunities.
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