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Front Office Ambassador

1 month ago

Wentworth, Australia Accor Full time

Job Title: Front Office All Rounder

Job Summary:

We are seeking a highly skilled and organized Front Office All Rounder to join our team at Sofitel Sydney Wentworth. As a key member of our Front Office team, you will be responsible for providing exceptional customer service, handling guest requests, and ensuring a seamless check-in and check-out experience.

Key Responsibilities:

  • Respond to internal and external phone calls, emails, and messages in a timely and professional manner.
  • Perform check-in and check-out processes, ensuring accuracy and attention to detail.
  • Welcoming guests to the hotel and assisting with their queries.
  • Working closely with the Front Office team to ensure seamless communication and coordination.
  • Providing exceptional customer service, resolving issues promptly, and exceeding guest expectations.

Requirements:

  • Proven multi-skilling experience and a high sense of organization.
  • Strong communication skills and excellent personal presentation.
  • Great interpersonal skills with a passion for connecting with people.
  • Desire and ability to excel in a luxury environment.
  • Flexible working availability with working rights in Australia.
  • Experience using a PMS (Property Management System) such as Opera & HotSOS not essential, but would be highly regarded.

What We Offer:

Joining our team will unlock generous local, national & international industry benefits on accommodation, dining, travel, wellbeing & more from Day 1. You will thrive in a fast-paced, collaborative work environment and be a part of the Hotel's future success. We offer discounted city parking, complimentary dry cleaning, progressive leave policies (including 10 weeks parental leave) and unlimited development opportunities as you learn from industry experts with international leader in Hospitality - Accor.