Virtual Senior Customer Service Specialist

Virtual Senior Customer Service Specialist

Join to apply for the Virtual Senior Customer Service Specialist role at St.George Bank

Virtual Senior Customer Service Specialist

1 day ago Be among the first 25 applicants

Join to apply for the Virtual Senior Customer Service Specialist role at St.George Bank

Get AI-powered advice on this job and more exclusive features.

Job Description

Create your best future and join St George as a Virtual Senior Customer Service Specialist based in Parramatta

Job Description

Create your best future and join St George as a Virtual Senior Customer Service Specialist based in Parramatta

What's the role?

We know banking is more than just a click, call or query. We are one team of 2,000 people with the same mission – to be one of the world's great service companies. We do this by helping people, anytime, anywhere, in the moments that matter. We are Virtual Banking

As a Senior Customer Service Specialist, you will help customers at a time and place that suits them via in-branch video appointment, video anywhere or voice anywhere. You will help customers make the most of their money by asking the right questions to better identify and understand their banking needs. The role of our Virtual Senior Customer Service Specialists is a key position in our branch network, and you will hold quality conversations with our customers on a day-to-day basis, creating a stress-free, seamless experience for each person you serve

Key responsibilities:

• Assist customers with transactional and savings banking needs
• Provide relevant banking advice to suit our customers' individual situation and goals
• Refer customers to specialist bankers where required
• Educate customers on new technologies to assist them with their future banking needs
  
  

What do I need?

• A proven track record in a face-to-face customer service role with experience of driving sales through personal interactions
• Skilled in multitasking within fast-paced environments, without compromising customer needs
• Expert at building rapport with diverse customers, enhancing customer loyalty and repeat business
• Proficient in identifying customer needs through effective questioning and proactive outreach
• A will to learn and adapt to new banking procedures and technologies
  
  

Why join us?

We're obsessed with becoming our customers #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives
  
  

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionSales, Business Development, and Education
• IndustriesBanking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at St.George Bank by 2x

Get notified about new Senior Customer Service Associate jobs in Parramatta, New South Wales, Australia.

North Sydney, New South Wales, Australia 2 months ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 4 weeks ago

Sydney, New South Wales, Australia 5 days ago

Double Bay, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 2 days ago

Team Lead Customer Service Center (all genders)

Punchbowl, New South Wales, Australia 6 days ago

Parramatta, New South Wales, Australia 2 days ago

Millers Point, New South Wales, Australia 4 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Customer Service Representative - Business Process Office

Parramatta, New South Wales, Australia 1 week ago

Mascot, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Mcmahons Point, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 17 hours ago

Parramatta, New South Wales, Australia A$60,000.00-A$70,000.00 3 weeks ago

Sydney, New South Wales, Australia A$60,000.00-A$70,000.00 2 weeks ago

Hurstville, New South Wales, Australia 6 days ago

Parramatta, New South Wales, Australia 2 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---