Operational Support Specialist

4 days ago

Perth, Western Australia beBeeTechnical Full time $80,000 - $120,000

Job Title: Operational Support Specialist

Job Description

The Operational Support Specialist plays a crucial role in ensuring the seamless operation of our fleet management systems. This individual will provide timely and effective support to clients, both remotely and on-site.

Responsibilities include maintaining duplicate system environments for testing and troubleshooting purposes, documenting client issues through to resolution using our issue tracking system, and planning and practicing for system implementation and upgrade projects.

Additionally, the Operational Support Specialist will review and contribute to product documentation, perform triage desk 'first line support function,' and work from home on remote support duties one week per month.

Required Skills and Qualifications
  • 3-5 years of user and admin support experience for an enterprise class software system
  • Solid understanding and experience with Fleet Management Systems and High-Precision and/or Machine Health Products
  • Mining experience/knowledge would be an asset
  • Databases SQL (advanced administration ability), OpenTSDB, InfluxDB (moderate)
  • Real-Time software systems
  • Mobile Computing
  • Windows networking experience
  • Windows server administration (moderate)
  • Global Navigation Satellite Systems with an understanding of Real Time Kinematic systems
  • Valid driver's licence
  • Competence and understanding of historic and current Wenco hardware platforms
Benefits

This is an exciting opportunity to join a dynamic team and contribute to the advancement of surface mining equipment efficiency and safety. As a valued member of our team, you can expect:

  • A stable and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
Others

We are an Equal Opportunity Employer committed to providing a workplace that is inclusive and respectful of all employees. If you are a motivated and skilled individual looking for a challenging and rewarding role, we encourage you to apply.

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