City Operations Director

2 days ago

Wollongong, New South Wales, Australia Neuron Mobility Full time

About Neuron Mobility

We are a dynamic mobility company focused on revolutionizing transportation in urban areas. Our team is passionate about delivering exceptional customer experiences and making a positive impact on local communities.

Job Summary

We are seeking an experienced City Operations Director to lead our Wollongong operations. This is a fantastic opportunity for a motivated individual to spearhead the growth of our business in the region and contribute to our success story.

About the Role

The City Operations Director will oversee the day-to-day operational function in Wollongong, managing a team of Ground Patrollers, Drivers, and Mechanics. Key responsibilities include:

  • Performing basic administrative tasks such as shift scheduling, rostering, and staff deployment planning.
  • Creating daily goals and strategies for the Operations team to ensure a great customer experience for riders and compliance with council and Government requirements.
  • Spend time on the streets of Wollongong, helping the Ground Patrollers and Drivers deploy, rebalance, and return e-scooters to designated parking stations.
  • Ensuring the timely deployment of mobility devices at designated stations to support consumer demand as well as the timely retrieval of assigned e-scooters from consolidation areas.
  • Conducting analysis of city performance to constantly optimise the level of service provided to the community and improve business outcomes.
  • Managing the city's revenue and costs to ensure sustainable business growth.
  • Seeing that the workshop team performs quality control and effective maintenance of e-scooters.
  • Hiring and training new Operations staff members and conducting regular refresher training.
  • Ensuring the Operations team adheres to Neuron's Standard Operating Procedures and Workplace Health & Safety Procedures.
  • Being the face of Neuron to local stakeholders, including; city council, local businesses, and the community.

Requirements

To be successful in this role, you will need:

  • Experience managing direct reports within an Operations team. Any experience or exposure to the mobility, transit, logistics, or tech start-up space is highly advantageous.
  • A hands-on approach to leadership - our Operations Director will need to be comfortable managing

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