Retail Operations Lead

2 weeks ago

Sydney, New South Wales, Australia Retailworld Resourcing Full time

Retail Operations Lead

About the Role:

This is an exciting opportunity to lead a vibrant portfolio of stores with a leading beauty brand. The ideal candidate will have a proven track record of driving sales, inspiring teams, and shaping future success.

Key Responsibilities:

  • Oversee store operations across NSW, ensuring all KPIs are met, including sales growth, loyalty, and customer retention.
  • Lead, mentor, and develop store teams, driving engagement and building strong leadership pipelines.
  • Take ownership of P&L management, recruitment, training, and wage control, while maintaining tight inventory processes.
  • Collaborate closely on new store launches and support major promotional events.
  • Implement visual merchandising strategies that enhance customer experience and align with brand standards.
  • Maintain strong relationships with centre management teams and develop creative ways to attract new customers.
  • Work closely with senior leadership to ensure alignment with national goals and strategies.

Requirements:

  • 2+ years of experience as an Area/Regional Manager in a traditional brick and mortar retail environment.
  • Proven success in managing P&L, store operations, recruitment, and team development.
  • Strong leadership skills, with a people-first approach and the ability to inspire and motivate teams.
  • Experience with multi-site management within the beauty retail industry or similar (highly advantageous).
  • Exposure to launching new stores, local area marketing or centre management collaboration is a plus.
  • Ability to commit to store launch events, promotional days, and occasional weekend shifts.

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