Infrastructure Lead Analyst

6 days ago


West Melbourne, Victoria, Australia Annecto Full time
About Annecto

Annecto is a leading provider of disability and aged care services, with a strong commitment to supporting individuals and communities across Australia.

Job Summary

We are seeking an experienced IT professional to join our team as an Infrastructure Lead Analyst. This role will be responsible for overseeing the delivery and management of reliable and secure infrastructure solutions, including Azure/Microsoft 365, virtualized environments, backup and disaster recovery, and cyber security.

Key Responsibilities
  • IT Strategy and Planning
    • Assist the IT Manager in developing and implementing an IT strategy aligned with Annecto's business objectives
    • Develop and manage a program of work and projects, drawing on expert advice from a Managed Service Provider (MSP)
  • Infrastructure Management
    • Manage Annecto's Azure-based and physical infrastructure equipment and systems, including servers, PCs, and peripherals, to maximize uptime and protect data
    • Collaborate with the network engineer (MSP) to design infrastructure improvements and changes to reduce downtime
  • Project Management
    • Develop and manage the implementation of IT projects based on industry best practices, focused on risk management for the care industry
    • Partner closely with the IT Manager to provide guidance related to IT risk management and enable better technology outcomes for the organization
  • Communication and Collaboration
    • Develop and maintain effective relationships with stakeholders, including IT staff, MSPs, and business leaders
    • Communicate technical information to non-technical stakeholders in a clear and concise manner
Requirements
  • Education and Experience
    • Relevant tertiary qualifications, such as a degree in computer science or IT, system analysis, or a related field, combined with significant demonstrated relevant professional experience
    • Highly regarded certifications, such as MCSE, M365, Azure cloud technology, and ITIL Foundation
  • Skills and Knowledge
    • Demonstrated project planning and business analysis skills, combined with an understanding of current network hardware, security protocols, and practices and standards
    • Experience in IT infrastructure planning and development, and related strategies, policies, and standards in a comparable care industry or medium-sized enterprise
    • High-level communication skills, with the ability to liaise with clients and stakeholders
  • Essential Technologies
    • MS Office Suite, including Microsoft 365
    • MS Exchange
    • MS Windows Server
    • MS Hyper-V
    • User & Security Group Active Directory administration
    • Azure
    • VM Ware
    • Networking Protocols
    • Active Directory Domain Services, Certificate Services, DNS
  • Desirable Technologies
    • Manage Engine Service Desk Plus
    • MS SharePoint
    • SQL Server
    • Citrix XenApp
    • Veeam Backup and replication

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