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Contract Negotiation Specialist
1 week ago
We're seeking a highly motivated and experienced professional to join our Customer Success Team as a Renewal Manager. In this role, you will play a critical part in driving customer satisfaction and loyalty through effective contract renewal strategies.
You will work closely with cross-functional teams to identify opportunities for growth, develop strategies to drive successful outcomes, and build strong relationships with customers.
This is a unique opportunity to make a significant impact on our business while working with a talented team that shares your passion for innovation and customer success.
Your Key Responsibilities:- Support the Customer Success Organization in driving customer renewals
- Collaborate with sales, customer success, order management, and senior leadership to optimize the renewal cycle
- Evaluate your portfolio to prioritize time and maximize favorable outcomes
- Develop and communicate accurate forecasts on upcoming renewals
- Highlight renewal risks and collaborate with teams to resolve them
- 4+ years of Sales, Customer Success, or Finance experience
- Negotiation skills with a track record of driving contracts to completion
- Experience analyzing complex problems, developing recommended solutions, and managing risk
- Familiarity with project management methodologies and the ability to apply them in service of the renewal cycle
