Deliver Exceptional Client Experiences

2 days ago

Sydney, New South Wales, Australia beBeeClientRelationships Full time $75,000 - $80,000
Customer Success Manager II Job Description

We are seeking a highly skilled Customer Success Manager II to take ownership of a portfolio of customer accounts and deliver exceptional experiences to our customers.

This role will involve hands-on account management activities, collaborating with other team members to coordinate successful customer onboarding, training, and ongoing customer relationships. Key responsibilities include:

  • Renee and grow a set of customer accounts by proactively anticipating needs, recommending additional products and services, and providing an excellent customer experience.
  • Increase overall client satisfaction through Net Promoter Score.
  • Provide a seamless and best-in-class customer experience across all phases of the customer lifecycle.
  • Collaborate internally to be the voice of the customer across other departments.

The ideal candidate will have experience leveraging AI tools to enhance productivity, gain insights, or deliver more personalized customer engagement. Strong communication and presentation skills, along with the ability to manage multiple stakeholders, are essential. Additionally, strong problem-solving abilities and a natural curiosity around client business needs are highly valued.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Experience with AI-powered solutions to drive customer success.
  • Strong direct client relationship building and retention skills.
  • Some experience in enterprise-level account management (preferably in SaaS) is desirable.
  • Excellent written and verbal communication skills, with the ability to effectively communicate with diverse stakeholders.
  • Strong analytical and problem-solving skills, with a focus on delivering business outcomes.
Benefits

We offer a range of benefits to support your personal and professional growth:

  • A flexible work environment that allows you to thrive.
  • Global days of service to give back to your community.
  • Comprehensive health benefits to ensure your well-being.
  • Meeting-free days to help you recharge.
  • Generous time off policy to allow for relaxation and rejuvenation.
  • Wellness programs to promote physical and mental health.
About Us

We are a leading provider of AI-powered governance, risk, and compliance (GRC) solutions, serving over 1 million users and 700,000 board members worldwide. Our mission is to empower organizations to clarify risk and elevate governance.

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