Customer Service Representative

3 days ago


Melbourne, Victoria, Australia Canva Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Canva. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences through phone, email, or in-person interactions.

About the Role

In this role, you will be working closely with internal teams to resolve customer complaints and concerns in a professional and timely manner. You will also be responsible for providing top-notch customer service by addressing customer inquiries and resolving issues efficiently.

Responsibilities

  1. Customer Service Delivery: Provide excellent customer service through various channels including phone, email, or in-person interactions.
  2. Issue Resolution: Resolve customer complaints and concerns in a timely and professional manner.
  3. Collaboration: Work with internal teams to resolve customer issues and improve overall customer experience.

Requirements

To succeed in this role, you should possess excellent communication and problem-solving skills, be able to work in a fast-paced environment, and be a team player. You must also have the ability to provide empathetic and personalized support to customers, ensuring their needs are met and exceeded.

What We Offer

As a Customer Service Representative at Canva, you can expect a competitive salary range of $60,000 - $80,000 per annum, depending on your location and experience. In addition to a challenging and rewarding role, we offer a dynamic and collaborative work environment, opportunities for growth and development, and a comprehensive benefits package.

Location

This role is based in Sydney, Australia, with the possibility of remote work arrangements. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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