Customer Service Operations Lead

2 days ago

Brisbane, Queensland, Australia beBeeCustomerServiceManager Full time $76,515 - $78,800
Customer Service Manager Job Summary

A successful Customer Service Manager will lead a team to deliver exceptional customer experiences, drive operational efficiency, and maintain strong relationships with clients.

Job Description

This is an exciting opportunity for a seasoned customer service professional to take on a leadership role in a fast-paced environment. The ideal candidate will have a proven track record of success in managing customer service teams, driving continuous improvement, and delivering results-driven solutions.

As a Customer Service Manager, you will be responsible for:

  • Leading a team of customer service specialists to provide exceptional customer experiences
  • Developing and implementing customer service strategies to drive operational efficiency and improve customer satisfaction
  • Mentoring and coaching team members to enhance their skills and knowledge
  • Collaborating with internal stakeholders to identify trends and areas for improvement
  • Analyzing key performance metrics to drive business growth and customer loyalty
Requirements and Qualifications

To be considered for this role, applicants should possess:

  • At least 1+ years of experience in a customer service management or team leadership role
  • Proven ability to lead, develop, and inspire a team in a fast-paced environment
  • Exceptional communication and interpersonal skills
  • Demonstrated ability to analyze data and drive business decisions
  • Solid administrative skills and proficiency with CRM systems and standard office software
Benefits

This role offers a competitive salary and benefits package, including opportunities for professional development and growth.

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