Furniture Repair Specialist

3 days ago

Sydney, New South Wales, Australia beBeeFurniture Full time $66,240 - $108,969

Job Title: Furniture Repair Specialist

Job Summary

We are seeking a skilled and experienced Furniture Repair Specialist to join our team. As a key member of our service team, you will be responsible for assessing customer issues, performing repairs, and maintaining products after delivery.

You will travel to customers' homes to inspect, repair, and evaluate service issues. Your role will involve ensuring that all repairs meet the highest quality standards and are free from defects.

Main Responsibilities:

  • Conduct thorough inspections to determine the cause of issues and perform repairs to the highest standard.
  • Report detailed technical findings and customer concerns to the relevant teams through appropriate reporting channels.
  • Gather all relevant information to confirm that required work has been completed correctly.
  • Take ownership of issues throughout the repair process and guarantee quality upon completion.
  • Ensure customer satisfaction with the service provided.
  • Achieve a high number of 5-star product reviews.
  • Maximize the percentage of first-call resolution for service issues.
  • Provide feedback to support continuous quality improvement.
  • Perform work to the best of your ability while meeting required standards.
  • Be punctual, reliable, and responsible.
  • Complete any additional tasks as requested by management.
  • Build and maintain strong customer relationships while delivering exceptional service.
  • Educate customers on proper furniture care to enhance the longevity of their sofas.
  • Promote services and uphold company values.
About You
  • You should have previous experience as a Field Service Technician, with a strong technical skillset.
  • Proficiency in using power and hand tools is essential.
  • Basic knowledge of electrical circuits to support troubleshooting and service tasks.
  • You must be enthusiastic and committed, with a customer-focused approach to service delivery.
  • Experience in repairing fabric and leather sofas is an advantage but not required.
  • Familiarity with the furniture industry is beneficial but not necessary.
  • Flexibility with working hours and a keen eye for quality and craftsmanship.
  • A valid full driver's licence, with the ability to travel to customer locations as required.
Our Company Values

We live by Passion, Integrity, Collaboration, and Innovation – our core values that unite us, inspire us, and set us apart.

We take pride in our past accomplishments and are thrilled by the possibilities of the future.

Benefits and Offer
  • Career development and ongoing training opportunities.
  • A supportive and friendly team environment with a true family feel.
  • Generous employee discounts.
  • Discounted health insurance, retail brands, and vouchers.
  • Paid parental leave.
  • A growing global footprint with exciting career prospects.
  • An Employee Assistance Program (EAP) to support your ongoing health and wellbeing.
Apply Now

To apply for this role, please complete the application form below.

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