
Director of Operational Excellence
5 days ago
The Operations Manager will oversee and direct geographically dispersed teams, developing and implementing strategies to enhance efficiency, productivity, and employee engagement.
- Lead and manage high-performing teams across multiple locations, fostering a culture of collaboration, innovation, and excellence.
- Provide guidance and leadership to team members working within the department.
This role is responsible for ensuring effective communication and issues resolution across Australia, New Zealand, and offshore teams in India.
Responsibilities include:
- Developing and implementing operational systems, processes, and delivery objectives.
- Transforming operational processes to ensure greater digitalization and management of claims processes.
The Operations Manager will build strong relationships with other members of the Operations leadership team to deliver consistency in culture, service delivery, and process implementation across the business.
Key Performance Indicators (KPIs)- Ensure agreed deadlines are adhered to at all times for reporting and implementations.
- Prepare strategically focused reports for senior management as required that identify potential opportunities, threats, and risks.
The Operations Manager will oversee IDR and EDR Complaints and disputes referred in accordance with our complaint handling policy. This role requires an exceptional customer experience for both internal and external stakeholders with a solution-focused approach to all requests and tasks using analytical thinking and good judgment.
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