Senior Customer Success Advocate

1 week ago

Sydney, New South Wales, Australia beBeeClient Full time $100,000 - $130,000
Client Relationship Manager

Job Overview

This is a unique opportunity to join our organization as a Client Relationship Manager, where you will play a key role in building and maintaining strong relationships with clients across your portfolio.

  • Develop and execute strategic account plans to drive growth, adoption, and client satisfaction.
  • Provide technical expertise and guidance to help clients maximize their investments in UC and CX technologies.
  • Proactively identify new customer opportunities and challenges, and collaborate with internal teams to deliver solutions.
  • Facilitate user adoption and change management to drive successful technology deployments.
  • Partner with Sales, Professional Services, and Support teams to deliver an exceptional end-to-end client experience.
  • Represent the organization at client meetings, industry events, and other forums.

Requirements

To be successful in this role, you will require:

  • 5+ years of experience in a technical account management or customer success role, with a focus on UC and/or CX technologies.
  • A strong understanding of enterprise-level UC and CX solutions, including Microsoft Teams and Cisco Webex.
  • Excellent communication and stakeholder management skills, with the ability to build trusted relationships at all levels.
  • A proven track record of driving adoption, retention, and growth within your client accounts.
  • Technical expertise to provide advanced troubleshooting and solution design guidance.
  • A passion for delivering exceptional customer experiences and a consultative approach to problem-solving.
  • A collaborative mindset and the ability to work cross-functionally with various teams.

What We Offer

  • A competitive salary and performance-based bonuses.
  • Generous leave entitlements and ongoing professional development opportunities.
  • A fun, supportive company culture that values employee well-being.

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