Senior Customer Success Manager

2 days ago

Sydney, New South Wales, Australia Tapi Full time $90,000 - $120,000 per year

Tapi is a SaaS platform that makes property maintenance suck less for everyone. We're growing quickly in Australia. Why? Our customers love our product. & they love the people behind it even more.

At Tapi,
we believe every property can and should be cared for better.

Right now, property care is reactive. Costs are unpredictable. And it's messy to coordinate. With Tapi, caring for a property becomes proactive, predictable, and simple.

Our Property Care Platform helps make smarter decisions, better spending, and safer homes for everyone connected to a property. And at the centre of it all? Property managers. Our mission is simple:
make property managers the heroes of property care.

We're on a mission to be the world's smartest property planner and largest property service provider. Ambitious? Yep. Fun along the way? Absolutely. And if you're wondering about culture… we've got staff with Tapi tattoos. Commitment? Community? Maybe both.

Role Description

Senior Customer Success Manager, Sydney (hybrid working)

This isn't your classic "keep the customers happy" role. We're looking for someone who can own the NSW customer journey end-to-end: onboarding, training, adoption, upsell, renewal, and do it with energy, humour, and genuine connection.

One day you'll be running a 1:1 strategy session, the next you're presenting to 60 property managers, and the day after you're repping Tapi at a conference booth. If variety excites you, and you can make a room of property managers actually enjoy talking about maintenance, you'll fit right in.

Responsibilities

  • Manage 100s of NSW agencies—efficiently, effectively, and with personality.
  • Be our NSW champion: get out there (virtually and IRL) and make Tapi impossible to ignore.
  • Build genuine relationships with business owners, property managers, suppliers, tenants, and landlords.
  • Deliver an exceptional experience at every stage: handover, onboarding, adoption, account health, renewal, upsell.
  • Be the voice of the customer inside Tapi: empathise, advocate, and make sure their needs shape what we do.
  • Analyse customer data and turn insights into clear action. We're consultants, not box-tickers.
  • Launch and drive adoption of new features and revenue streams.
  • Consistently build referral pipelines and brand advocates.
  • Develop content that helps customers level up. Whether that's a quick video, guide, or something new you dream up.

What Success Looks Like

  • Customers onboard fast and stick with us.
  • Agencies adopt new features without us nagging.
  • cSat and NPS stay high.
  • NRR grows.
  • You're known in NSW as the go-to for all things Tapi… and customers actually look forward to hearing from you.

Why Join Tapi?

  • The best customers in the world.
  • A team that backs each other, no corporate fluff.
  • Big ambitions, plenty of laughs, and of our crew even have company tattoos.

  • Senior Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $200,000

    Senior Customer Success ManagerWe are seeking a seasoned professional to lead our team of customer relationship managers. As a senior manager, you will be responsible for driving performance through coaching and feedback, using data and context to drive a high-performance culture, and resolving disputes and escalations to ensure exceptional customer...

  • Senior Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Adobe Full time

    Adobe Millers Point, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Senior Customer Success Manager role at AdobeAdobe Millers Point, New South Wales, AustraliaJoin to apply for the Senior Customer Success Manager role at AdobeOur CompanyChanging the world through digital experiences is what Adobe's all about. We give...

  • Senior Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia Adobe Full time

    Adobe Millers Point, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Senior Customer Success Manager role at AdobeAdobe Millers Point, New South Wales, AustraliaJoin to apply for the Senior Customer Success Manager role at AdobeOur CompanyChanging the world through digital experiences is what Adobe's all about. We give...

  • Senior Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia Adobe Full time

    Adobe Millers Point, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Senior Customer Success Manager role at AdobeAdobe Millers Point, New South Wales, AustraliaJoin to apply for the Senior Customer Success Manager role at AdobeOur CompanyChanging the world through digital experiences is what Adobe's all about. We give...

  • Senior Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia NICE Full time

    This is a Senior Customer Success Manager role with NICE based in Sydney, NSW, AU == NICE ==Role Seniority - seniorMore about the Senior Customer Success Manager role at NICEAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond...

  • Senior Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Zendesk Full time

    This is a Senior Customer Success Manager role with Zendesk based in Sydney, NSW, AU == Zendesk ==Role Seniority - mid levelMore about the Senior Customer Success Manager role at ZendeskWe are looking for a highly driven and self-motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience.Our...

  • Senior Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Genesys Full time

    Senior Customer Success Manager - (Federal Government) page is loaded Senior Customer Success Manager - (Federal Government) Apply locations Canberra (Flexible) Melbourne (Flexible) Sydney (Flexible) time type Full time posted on Posted 8 Days Ago job requisition id JR108267Genesys empowers organizations of all sizes to improve loyalty and business outcomes...

  • Senior Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $150,000 - $210,000

    About Our TeamWe're looking for a customer-obsessed leader to join our Technical Account Management team. As part of our dedicated TAM organisation, you will work closely with your team to support APAC-based customers.Our team partners cross-functionally from account management to product to engineering and more. We've partnered with thousands of customers...

  • Senior Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $100,000 - $135,000

    Our mission is to be a positive force in the world, through our people and products.Job DescriptionA key role in our organisation is to ensure customers achieve maximum value from our solutions. As a trusted advisor, you will collaborate with customers to understand their goals, drive adoption and optimise their experience with our products.Act as the...

  • Senior Growth And Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia Ofload Full time

    Senior Growth and Customer Success Manager Join or sign in to find your next job Join to apply for the Senior Growth and Customer Success Manager role at OfloadSenior Growth and Customer Success Manager 3 days ago Be among the first 25 applicantsJoin to apply for the Senior Growth and Customer Success Manager role at OfloadGet AI-powered advice on this job...