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Scheduling Team Leader

3 weeks ago

Melbourne, Victoria, Australia beBeeTeamLead Full time $90,000 - $120,000
About the Role

This is a key position within our organization, responsible for leading and managing a team of scheduling specialists to deliver strategic objectives and key performance indicators. The ideal candidate will possess strong leadership skills, commercial acumen, and the ability to motivate and inspire staff.

The role works closely with the Customer Service Manager to achieve shared goals and collaborates with all areas of the Customer Service Team to ensure an exceptional customer experience.

The Scheduling Team Lead – Interpreting is also responsible for their own workload within the Scheduling team and will utilize project management techniques to drive efficiency and effectiveness.

We are looking for someone with experience working in a fast-paced customer service environment who can demonstrate exceptional organizational, time management, and communication skills. You will bring a positive attitude, resilience, and flexibility to deal with a wide range of people and situations.

In addition to the above, you will have:

  • 2+ years' experience working in a demanding customer service environment
  • Well-developed organizational and time management skills
  • Excellent interpersonal communication skills (both verbal and written)
  • Knowledge of Microsoft Office applications, in particular Word, Outlook, and Excel.
  • Able to work collaboratively, under pressure, and meet timelines
  • Maintain confidentiality and sensitivity when dealing with sensitive information
  • A qualification in Auslan or interpreting, or knowledge of the Deaf and hard of hearing communities will be well regarded.

We support and encourage applications from various identities and backgrounds including, but not limited to, First Nations, CALD, Deaf, Hard of Hearing, and/or LGBTQIA+

We Can Offer You
  • Opportunity to learn Auslan (Australian Sign Language)
  • Work in a truly diverse and inclusive organization
  • Friendly and supportive team environment
  • Attractive salary packaging benefits increasing your take-home pay
  • On-the-job training and development
  • Access to Employee Assistance Program (EAP)
  • Brand new office