Scheduling Team Lead
3 days ago
About our Organisation
Expression Australia (formerly Vicdeaf & Tasdeaf) connects people to the life they want to lead - through ensuring better access, inclusion and equal opportunity.
Expression Australia is an iconic and progressive community organisation, a rapidly evolving commercially oriented business and leader in providing services to people who are Deaf, hard of hearing or who experience barriers to participation. We strive to be a bi-lingual, bi-cultural organisation that respects both languages – Auslan and English - equally and celebrates the rich heritage and cultural diversity of the Deaf community and individuals.
Expression Australia's vision and mission empower people to achieve better economic, cultural, social and civic participation in the community.
About the role
This role is responsible for ensuring the scheduling specialist team delivers on its strategic objectives and key performance indicators. Motivating, inspiring, training and developing staff is critical to success, as is being commercially astute and understanding the drivers to success.
Utilisation of the team and interpreters as well as process improvements and efficiencies are key focus areas. This role works closely with the Customer Service Manager to achieve this and will collaborate with all areas of the Customer Service Team to ensure an elevated customer experience. The Scheduling Team Lead – Interpreting is also responsible for managing their own workload within the Scheduling team.
About you
We are looking for someone who has experience working in a demanding customer service environment and who is aligned to our Expression Australia values of Responsible, Adaptable, Progressive, Inclusive and Diversity.
This team operates in a fast-paced environment, hence your exceptional organisational, time management and communication skills, along with your ability to work well under pressure, problem solve and handle difficult situations in a professional manner, will ensure your success in this position.
In addition to the above, you will bring to the role:
2+ years' experience working in a demanding customer service environment
Well-developed organisational and time management skills
Excellent interpersonal communication skills (both verbal and written)
Knowledge of Microsoft Office applications, in particular word, outlook and excel.
Positive, resilient and flexible nature able to deal with a wide range of people and situations
Ability to work collaboratively, under pressure and meet timelines
Maintain confidentiality and sensitivity when dealing with sensitive information
A qualification in Auslan or interpreting, or knowledge of the Deaf and hard of hearing communities will be well regarded. We support and encourage applications from various identities and backgrounds including, but not limited to, First Nations, CALD, Deaf, Hard of Hearing and/or LGBTQIA+
We can offer you
Opportunity to learn Auslan (Australian Sign Language)
Opportunity to work in a truly diverse & inclusive organisation
A friendly and supportive team environment
Attractive salary packaging benefits, increasing your take-home pay
On the job training and development
Access to Employee Assistance Program (EAP)
Brand new office
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