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Scheduling Team Leader

2 weeks ago

Melbourne, Victoria, Australia METTLER TOLEDO Full time $90,000 - $120,000 per year

In the role of Service Scheduling Team Leader at METTLER TOLEDO, you will have the opportunity to Lead and develop a team responsible for efficient scheduling while fostering a collaborative and productive work environment. Your team delivers world-class service in the Australian market. This position is ideal for a hands-on candidate with experience in managing and leading teams to achieve operational excellence and customer satisfaction.

About you:

  • A Leader who can engage and empower their team to provide best in class performance
  • Strong organisational and multitasking skills with the ability to prioritise effectively
  • Continuous Improvement mindset, always looking for ways to enhance customer service
  • Excellent communication and interpersonal skills to interact with staff and technicians
  • Ability to work well under pressure and in a fast-paced environment
  • Empathetic to customers' needs, ensuring their satisfaction
  • Willingness to learn new things and embrace new challenges

Key Responsibilities:

Oversea the scheduling of the daily maintenance and repair jobs of Field Service Technicians across Australia

  • Provide high quality customer service through phone, email and customer portals
  • Ensure technician workloads are scheduled at least 2 to 3 weeks in advance
  • Consider logistics, travel and pricing to organise service technicians work efficiently
  • Respond to changing needs and requirements, adjusting schedules accordingly
  • Manage Work In Process/Open Work Order reports to ensure jobs are scheduled and completed within client KPI timeframes
  • Provide accurate information to service technicians using the Salesforce scheduling tool, phone, email and teams
  • Collaborate with service managers, sales, finance and other departments to meet the needs of our customers
  • Manage a diverse range of activities while prioritising tasks.

Key desired attributes include:

  • Experience scheduling and dispatching field based technicians
  • Experience leading scheduling teams
  • Process mapping and experience in development/maintenance of company procedures
  • Excellent organisation and time management
  • A great attitude and work ethic
  • Great Stakeholder engagement skills

About METTER TOLEDO

METTLER TOLEDO is a leading global manufacturer of precision instruments and services for use in laboratories and manufacturing. We provide the scientific, food, chemical and other industrial sectors with scientific and industrial equipment solutions. As One Team, we innovate amazing solutions that deliver sustainable value and empower our stakeholders worldwide to make new developments, enhance productivity, and improve quality. Together, we are building a better, healthier, and safer tomorrow.

In addition to working for a leading global supplier of precision instruments, with a name synonymous with innovation and quality, you will benefit from our Employee Value Proposition (EVP), including:

  • A competitive salary
  • A confidential Employee Assistance Program, providing access to professional mental health counselling services for yourself (with potential to extend to your immediate family).
  • A paid annual community volunteer day.
  • Access to our extensive employee reward and recognition program, giving you and your immediate family ongoing access to discounts (perks) across hundreds of major retail organisations in ANZ (PerkBox).
  • Ongoing access to an externally provided online wellness hub, giving you access to yoga / workouts, mediations, wellness webinars, hypnotherapies and many more online health and wellness resources.
  • Access to social and cultural events within the internal ANZ business as part of our wellbeing / culture calendar.
  • Annual family day.
  • Yearly Awards Recognition.
  • Service / Milestone Award.
  • Free Annual Flu shots.
  • Paid annual Volunteer Day.
  • Ongoing support with professional development via regular touchpoints on agreed S-M-A-R-T and development objectives.
  • Free undercover secure parking
  • End of trip facilities which include bike storage and showers to support those wishing to use non-motorised forms of transport.

METTLER TOLEDO: Empowering a world of opportunities.

We collaborate to succeed. We believe diversity and a truly inclusive culture provide the unique perspectives that fuel innovation. People are our most powerful asset, which is why we work hard to create an open environment where every voice is heard. Join our team of talented professionals to share your point of view.

As a global company whose innovations impact many crucial industries, METTLER TOLEDO has established a solid foundation in our markets. Our open culture provides ample opportunities for you to grow and explore new ideas. As we bring this vision alive, our behavior must be guided by our core values as well as appropriate business ethics.

Our Corporate Vision:

  • One Team: Work together with fellow employees worldwide towards common goals.
  • Global Reach: Help METTLER TOLEDO take advantage of its unique network to meet customers global needs.
  • Amazing Solutions: Think in new ways to provide solutions that improve customers' processes.

Our Corporate Values:

  • We Perform with Integrity:We behave ethically and legally.
  • We Pursue Innovation:We put good ideas to work.
  • We Deliver Quality:We give our best.
  • We Drive Continuous Improvement:We seize opportunities to make a difference.
  • We Use Resources Wisely:We save time, money, and resources empowering a sustainable business.

Our unique offering to candidates:

Innovation that inspires: We offer access to an environment that thrives on innovation and impactful work.

Striving for excellence: We offer an innovative culture that rewards individuals for giving their best efforts.

A world of opportunities: We offer a global network that supports your personal and professional growth.

At METTLER TOLEDO, we believe in the power of teamwork. It is our culture of collaboration that allows us to continually grow and develop. Our reputation for quality and innovation is well established. Now, all we need is you Your passion, talents, and unique perspectives are what we seek to keep moving forward.

For further information regarding METTLER TOLEDO, its history and product portfolio, check us out on 

If you're interested in working for a World Class organisation in a friendly team environment, we are eager to hear from you. Simply submit your resume by clicking on the "Apply Now" and submit your resume.