Front Desk Ambassador

2 hours ago

Sydney, New South Wales, Australia SOFITEL Full time
{"Job Title": "Front Desk All-Rounder", "Job Description": "Delivering Exceptional Guest Experiences

Sofitel Darling Harbour is committed to creating an energising, rewarding and exciting work environment. As a Front Desk All-Rounder, you will play a key role in executing exceptional luxury experiences for our guests.

Key Responsibilities
  • Provide exceptional service to guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • Maintain accurate and up-to-date records of guest and hotel accounts, ensuring all charges are posted on a timely basis.
  • Operate the telephone effectively, handling all calls professionally and greeting callers according to Accor policy.
  • Complete daily shift checklists, referring any items requiring follow-up to the Front Office Supervisor or Duty Manager.
  • Transfer guest registration details to the Opera system accurately and efficiently, ensuring future stays are updated with relevant needs and requests.
  • Stay informed about VIP arrivals and special requests for the day.
  • Have in-depth knowledge of the Opera Front Office system, including reservations, check-in, cashiering and check-out.
  • Be familiar with hotel services and facilities.
  • Demonstrate a passion for excellence by serving guests with flair and professionalism, ensuring their requests are quickly and efficiently achieved.
  • Provide personalised service to guests, ensuring the "Essence of Pleasure" is achieved.
  • Embody the art of French hospitality through a "can-do" attitude.
  • Perform tasks in a timely manner.
  • Assist in implementing and maintaining Sofitel Brand Standards.
Benefits and Rewards
  • Access to industry benefits worldwide on accommodation, dining and lifestyle services.
  • Discounted coffee and Ambassador dining menu.
  • A unique training platform to enhance skills and knowledge.
Requirements
  • Highly motivated with excellent attention to detail.
  • Experience in a similar role.
  • Strong communication skills.
  • Professional appearance representing the Sofitel brand.
  • Ability to work a rotating roster including weekends and public holidays.
Our Commitment to Diversity and Inclusion

We are an inclusive company, committed to attracting, recruiting and promoting diverse talent. We offer reasonable adjustments to support you. If you require an adjustment during the recruitment process, please let us know. Full AU working rights are required for this role.", "Company Description": "Discover Sofitel Darling Harbour, where outstanding people make it all happen. We are committed to creating an energising, rewarding and exciting work environment.", "Benefits": "Industry benefits worldwide on accommodation, dining and lifestyle services", "Requirements": "Highly motivated with excellent attention to detail"}

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