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Client Care Advocate
2 weeks ago
HCP Case Manager
Job Description:We are seeking an experienced and dedicated Care Coordinator to join our team in providing outstanding care to clients.
Key Responsibilities:- Participate in continuous quality improvement activities to enhance patient outcomes.
- Conduct post-discharge follow-up to assess patient progress, address concerns, and prevent readmissions.
- Generate reports on key performance indicators, client outcomes, and other relevant metrics to inform decision-making.
- Analyze data to identify trends, areas for improvement, and opportunities for optimization.
- Manage the referral process, including receiving and processing referrals from healthcare professionals or agencies.
- Ensure timely communication and coordination with referring entities to ensure seamless care delivery.
- Maintain accurate and up-to-date client records, including care plans, assessments, and communication logs.
- Ensure compliance with privacy regulations and organizational policies to protect client confidentiality.
- Collaborate with physicians, nurses, therapists, and other healthcare professionals to optimize patient outcomes.
- Participate in interdisciplinary team meetings to discuss and plan patient care.
- Maintain regular communication with clients and their families to assess satisfaction and address concerns.
- Communicate with care providers to ensure they are well-informed about the clients' needs and preferences.
- 1 + year experience as a HCP case manager.
- Preferred Bachelor's degree in Nursing (However if you are an EN with good exposure in HCP funding we still encourage you to apply).
- Previous experience in care coordination or a related role in the healthcare industry.
- Strong organizational, communication, and interpersonal skills.
- Knowledge of home care regulations and industry best practices.
- Ability to handle and resolve conflicts effectively.
- Proficient in computer applications, including Microsoft Office and care management software.
- CPR and First Aid certification.
- Passion for providing outstanding care to clients.
