Senior Technical Solutions Expert

Senior Solution Consultant

We are seeking a skilled professional to join our team as a Senior Solution Consultant. In this role, you will serve as a key technical advisor and product expert, providing strategic guidance to clients and ensuring they achieve maximum value from our platform.

Key Responsibilities

• Work in partnership with the sales team to understand the unique challenges and business processes of our prospects & customers.
• Serve as the technical lead during the sales process, providing in-depth product demonstrations, technical presentations, and responding to RFPs and RFIs.

Customer Engagement

• Build strong relationships with clients, understanding their unique needs and challenges to deliver tailored solutions using Monday.com.
• You will be able to explain complex technology concepts to both technical and non-technical customers.
• Deliver engaging and informative product demonstrations and presentations that highlight the advantages of Monday.com solutions to decision-makers.
• Be a driven, positive innovator who can create new solutions using out-of-the-box thinking.
• Provide expert guidance on best practices, industry standards, and successful strategies tailored to your customer.
• Be able to clearly articulate and present the business value and return on investment (ROI) that customers can expect by implementing Monday solutions.

Implementation Support

• Collaborate with the implementation team to ensure successful onboarding and integration of our platform into client workflows.

Training And Enablement

• Conduct training sessions and workshops for clients and internal teams to enhance understanding and usage of the platform.

Feedback Loop

• Gather and communicate customer feedback to product teams to inform product development and enhancements.

Market Insights

• Stay updated on industry trends and competitor offerings to provide insights that help shape our strategy in the APAC market.

Collaboration

• Work closely with sales and marketing teams to create impactful sales tools, demos, and presentations.

Requirements

• 8+ years experience working in the SaaS space
• Strong understanding of project management, workflow automation, and collaboration tools.
• Excellent verbal and written communications skills with a focus on capturing requirements and use cases, developing a solution and articulating business value
• Excellent presentation and demonstration skills with a focus on storytelling
• Business process mapping skills
• Ability to work as part of a team to solve business and technical problems
• Experience of working across a range of industries and be able to understand the current landscape and typical challenges and opportunities.
• Proven track record of successfully managing customer relationships and driving technical sales processes.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Preferred Skills

• Experience in a comparable solution engineering position, supporting the sales cycle in selling Work OS or other high value business solutions such as CRM, DevOps, ITIL or ITSM
• Additional language skills
• Technical understanding of SAAS solutions, architecture and modern business applications including integrations and APIs
• A broad understanding of Cloud Computing
• Experience in multi product solution selling to markets from small to medium up to enterprise.
• Business Analysis and Business case/ROI construction

What's in it for You:

• An incredible, fun and fast paced team
• Structured on-boarding as well as ongoing training and development programs
• Outstanding health and well-being benefits including corporate health cover + multiple employee resource groups to participate in that are fully funded
• Flexibility in working arrangements, promoting a healthy work-life balance.
• Dogs are welcome in the office
• Clear pathways for career development.

We encourage applications from people of all ages, people living with a disability, LGBTIQ+ candidates, and people from multi-cultural backgrounds. We are committed to walking together with Australia's First Nations peoples, as we forge a path to reconciliation.

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