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Technical Solutions Expert
2 weeks ago
Job Overview:
The Technical Solutions Expert will be responsible for delivering high-quality consulting engineering services to clients. This role involves working closely with customers to understand their objectives and obstacles, guiding them towards achieving success with our products or services.
Key Responsibilities include resolving complex customer technical issues while collaborating with the engineering team to resolve software and hardware bugs. Additionally, this role involves supporting the sales team by meeting with key customers in person and preparing them for customer engagements.
The Technical Solutions Expert must have excellent problem-solving skills, analytical thinking, and a collaborative mindset for accomplishing goals. A Bachelor's degree from a reputable engineering institution is required, along with 3+ years of experience as a Pre-Sales or Solution/Application/Support Engineer or equivalent customer-facing role.
Required Skills and Qualifications
- Advanced knowledge of artificial intelligence, underwater sonar, GNSS, radio frequency systems, inertial sensors, robotics, quantum sensors, and photonics;
- Excellent communication and presentation skills, including the ability to communicate complex ideas quickly and creatively solve problems;
- Dedication to delivering exceptional customer experiences and solving technical, product, and business questions;
- Experience working in support environments using integrated CRM systems and data analysis tools like Matlab;
- Able to travel globally for specialized support and sales opportunities, as well as conducting training for our customers.
Benefits of this Role
- Opportunity to work with a diverse range of customers across various industries;
- Chance to develop and nurture successful long-term relationships with customers through exceptional service;
- Collaborative and dynamic work environment with a talented team of engineers and professionals;
- Ongoing training and development opportunities to enhance your skills and knowledge.
