Sales and Customer Relations Specialist

2 days ago

Rockhampton, Queensland, Australia beBeeCustomer Full time $40,000 - $60,000

At Queensland Magnesia, we are advancing the world through premium-quality magnesia products.

We mine, process, and deliver to global and domestic customers with a strong focus on sustainability.

Our commitment to operational sustainability is reflected in our responsible raw magnesite mining practices, leading technology processing, and continual environmental rehabilitation.

This approach delivers lasting benefits to our stakeholders, customers, and the communities where we operate.

We believe that our values-oriented corporate culture frames what we do, but more importantly how we do it.

The Sales & Market Support Officer plays a crucial role in maintaining and developing customer relationships from an administrative aspect.

Responsibilities include handling general customer enquiries, processing sales orders and invoices, coordinating domestic and international logistics, and providing prompt feedback to both customers and colleagues.

This involves managing customer interactions across multiple channels, including telephone, email, and web-based systems.

A key aspect of the role is aligning customer needs with our operational and supply chain capabilities through close collaboration with internal stakeholders.

This requires proactive communication of customer feedback to the Sales and Marketing team, as well as liaison with internal Credit, Quality, and Finance teams to support business continuity.

The position also includes implementing pricing and marketing strategies, supporting the Sales & Marketing team by gathering and analyzing data from various sources.

This involves monitoring market dynamics, such as competitor activities and technological advancements, to provide valuable insights to the Sales and Marketing team.

In addition, the Sales & Market Support Officer will prepare regular reports and presentations to share insights with internal stakeholders and provide support to the Head of Sales & Marketing and other team members as needed.

This role offers opportunities for professional growth and development, including training, coaching, and mentoring programs.

We encourage applications from diverse candidates who can bring unique perspectives and skills to our team.

As a valued member of our team, you will have access to a range of employee benefits, including career development opportunities, study assistance, paid study leave, and employee assistance programs.

These benefits reflect our commitment to supporting the health, wellbeing, and career aspirations of our employees.

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