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Operations Excellence Lead
3 weeks ago
The ideal candidate will lead a team responsible for ensuring the store's operational success and delivering exceptional customer experiences from stockroom to selling floor.
This role operates Monday to Friday with varying hours, requiring flexibility and adaptability. The successful candidate will partner with the wider store management team to prioritize operations and activities, ensuring seamless inventory management processes and minimizing stock loss.
The Back of House Manager will be responsible for coaching and training the team in store loss prevention, inventory management, and stock movement policies and procedures.
Key responsibilities include:
- Providing direction to the Back of House team on daily priorities for stock to floor and delivery processing.
- Planning and managing stock deliveries to achieve a door-to-floor period of 24 hours.
- Ensuring maximum stock availability through effective replenishment systems.
- Optimizing the back of house layout for efficiency and ease of access to best-selling items.
- Assisting with stock loss management and procedures.
- Guiding, coaching, and developing the skills of the Back of House Team Members.
