Client Service Expert

2 weeks ago

Melbourne, Victoria, Australia beBeeClient Full time $60,000 - $80,000
Job Description

We are seeking a highly skilled and dedicated Client Service Consultant to join our specialist wealth division. This role is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and making a real impact in resolving client matters.

Key Responsibilities:
  • Provide high-quality customer service via live chat and phone call, utilizing advanced systems to manage communication effectively.
  • Work collaboratively with financial advisors to assist with the delivery of financial products and services.
  • Utilize critical thinking skills to navigate and resolve complex client issues, providing advice on our products and services.
Requirements:
  • 1+ years of experience within wealth management, superannuation or related fields, preferably in a contact centre environment.
  • Proven accuracy and typing skills to perform at a high standard when using live chat platforms.
  • Demonstrable critical thinking skills to navigate and resolve multifaceted client issues.
  • Excellent customer service skills, with the ability to be empathetic and resolve queries in a timely manner.
Benefits:What We Offer
  • 1 wellbeing leave day per year.
  • Up to 5 additional service bonus leave days per year.
  • Up to 20 weeks' paid parental leave for primary caregivers, along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers.
  • 2 days of paid volunteer leave and donation matching.
  • Up to 12 months' gender affirmation leave, including 6 weeks' paid leave.
  • Access to Employee Assistance Program and wellbeing benefits, including skin and health checks, and flu vaccinations.
  • Access to a wide range of salary packaging options.
  • Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription.
  • Hybrid and flexible working arrangements, dependent on role.
  • Reimbursement for work from home equipment.
Our Commitment to Diversity, Equity and Inclusion:

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. To learn more, click here.

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