Client Services

HELPING OUR COMMUNITY LIVE WELL.

**Client Services - (Casual Bank)**
- Casual
- Working across all roles within Client Service Department
- Pay rate: HS1
- Monday to Friday hours ranging from 0730-2030
- Weekends 0830-1600
- Public Holidays 0800-1630

Kyabram District Health Service (KDHS) is a medium-sized rural health service that delivers a range of programs and services including acute, subacute, residential aged care and allied and primary health care services. KDHS has three campuses located in the townships of Kyabram, Stanhope and Tongala.

KDHS is a passionate inclusive workplace that promotes and values diversity. We are a culturally diverse organisation with a wide variety of people from different races, cultures, age, gender, ethnicity, physical ability, sexual orientation, religious belief, work experience and education background. We believe diversity drives innovation and we will continue to build and nurture a culture where inclusiveness is a reflex and where there is a deep sense of pride, passion and belonging that transcends any role.

**About the Role**

The Client Services Department is the central point of access that supports the whole organisation. As the initial contact for many entering our Health Service, the Client Services Unit will provide the "Image" of what Kyabram health stands for and our values of Caring, Inclusive, Collaborative, Versatile and Accountable.

As a Casual Client Services Officer you could be asked to work in any number of roles including Front Reception, Ward Clerk, Specialist Consulting Clinics, Central Intake or at our outreach sites at Stanhope and Tongala. You could also be asked to work in administration roles within other departments across the organisation.

If you are highly motivated and can adapt well to change and have a positive, friendly mindset then you will do well in this role.

**About You**
- Demonstrated ability to work in a team environment with a commitment to customer service.
- Demonstrated analytical and problem solving ability.
- Demonstrated ability to work under pressure while managing time effectively to complete tasks accurately and in a timely manner.
- Demonstrated ability to operate with mínimal supervision and show high levels of initiative whilst understanding limitation to Scope of Practice.
- Excellent skills in the use of Microsoft Office products and the ability to work with multiple software programs.
- Demonstrated ability to maintain strict information Privacy (Confidentiality).
- High-level communication and interpersonal skills that support and enhance positive relationships.
- Ability to communicate, support and facilitate ease of access to services for all clients/patients regardless of age, culture or ability.

Desirable:

- Experience in i.Patient Management System (iPM)
- Experience in Oracle Financial Management Information System.
- Experience in Regional Community Platform (RCP).

**What KDHS Can Offer You**

KDHS is a compassionate, family friendly employer where every employee is a valued team member.

Inclusive of a perfect work/life balance, KDHS also provides:

- A dynamic workplace
- Free onsite car parking
- Professional Development opportunities
- Employee Assistance Program
- Full training across all roles

**Further Information**
- Vaccination against Influenza (where mandated) is a mandatory requirement for this role._
- KDHS would like to acknowledge that we operate on Yorta Yorta land and wish to pay our respect to Elders past, present and emerging. We recognise our First Peoples as the Oldest Living Culture on the Planet and their connection to our lands and waterways._

**Recruitment agencies should note that KDHS does not accept agency resumes. KDHS is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.