Operations Administration Officer
5 days ago
About the Role
We are seeking a detail-oriented Operations Administration Officer to join our Banking Operations team. In this role, you will ensure the smooth execution of day-to-day operations, managing deposit and payment streams, account maintenance, card scheme administration, and physical storage.
Key Responsibilities
- Undertake day-to-day customer-impacting processing for membership administration
- Handle processing-related enquiries and follow up issues through to completion
- Analyse and recommend a course of action for member disputes
- Investigate issues relating to payment processing and escalate to IT/Vendors as appropriate
- Reconcile various General Ledger accounts and investigate unbalanced accounts to resolution
- Rate of pay at commencement is $29.02 per hour plus super
About You
We are looking for someone who is an astute communicator – both written and verbally, as you will be a go-to within the operational bank team. You will ideally be familiar with large organisations and can work efficiently within a changing environment.
Requirements
- Proficiency in the Microsoft Office Suite
- Experience in financial services, in a processing environment
- Demonstrated ability to read, analyse and communicate written and verbal information
- Dedicated work ethic, with exceptional attention to detail and strong accuracy in data entry skills, while thriving in a fast-paced, structured environment
Why RACQ?
It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.
We offer a range of benefits, including financial benefits and discounts on a range of banking, assistance and insurance products, paid volunteer leave, payroll giving and volunteering for community events, and a range of flexible working and leave options.
What We Offer
- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives
- Invest in your development with in-house development programs and access to an extensive digital learning platform
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