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Account Manager
2 months ago
We are seeking an ambitious Account Manager to join our team at PEXA. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our valued customers in Western Australia.
Your primary focus will be on delivering exceptional service levels, ensuring customer satisfaction, and driving increased utilization of PEXA's innovative products. You will work closely with our customers to understand their business needs, identify opportunities for growth, and develop tailored solutions to meet their requirements.
Key Responsibilities- Develop and maintain strong relationships with customers, ensuring their needs are met and exceeded.
- Conduct regular account reviews, identify areas for improvement, and develop strategies to drive growth and increase customer satisfaction.
- Act as the primary point of contact for customers, resolving issues and queries in a timely and professional manner.
- Collaborate with internal teams to ensure seamless delivery of customer solutions and services.
- Identify opportunities for cross-selling and upselling PEXA's products and services, and develop strategies to drive growth and increase revenue.
We are seeking a highly motivated and customer-focused individual with a strong background in relationship building and account management. You will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
You will be a self-starter with a proactive approach to problem-solving, and a strong understanding of the FinTech industry. You will be able to articulate PEXA's offerings with clarity, and have a passion for delivering exceptional customer experiences.
What We OfferWe offer a dynamic and supportive work environment, with opportunities for growth and development. You will be part of a talented team that is passionate about delivering exceptional customer experiences, and you will have access to a range of benefits and perks that support your physical and mental wellbeing.
We are committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We believe that our people are our greatest asset, and we are dedicated to providing a work environment that is safe, respectful, and empowering.
