Administrative Support Professional

2 weeks ago

Blacktown City Council, Australia beBeeAdministrative Full time $65,000 - $75,000
Job Title: Administrative Support Professional

This role is an exciting opportunity to combine front desk duties with administrative support for internal operations and client services. The ideal candidate will possess excellent customer service experience, strong organisational and multitasking abilities, effective communication and interpersonal skills, and proficiency in relevant software applications and customer service platforms.

Key Responsibilities:
  • Act as a primary point of contact for customers, addressing inquiries and providing timely and accurate information.
  • Deliver exceptional service to clients and visitors by greeting and assisting them promptly.
  • Handle incoming calls efficiently by answering and directing calls as necessary.
  • Maintain a tidy and presentable front office area.
  • Manage mail, stationery, and general office supplies effectively.
  • Provide refreshments and support as needed.
  • Contribute to data entry and updating internal databases.
    • Coordinate meetings, events, and team projects by assisting with scheduling and organisation.
    • Support diary management and appointment bookings by ensuring seamless coordination.
    • Review and verify documents for accuracy before distribution.
    • Respond to client enquiries and provide assistance throughout their process.
    • Liaise between clients and external assessors where required.
    • Ensure the showroom remains clean and tidy, and support walk-in clients as needed.
    • Relieve reception staff as needed, such as during breaks or leave.
    • Attend client meetings when required.

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