Lead Service Excellence Manager

1 week ago

South Melbourne, Victoria, Australia beBeeHospitality Full time $55,000 - $60,000

**Restaurant Supervisor Job Summary**

  • Maintain restaurant presentation and cleanliness.
  • Ensure Team Members represent the company in a positive manner.
  • Optimise guest satisfaction.
  • Train and mentor Team Members.
  • Ensure that all operating, opening and closing procedures are followed.

**Key Responsibilities:

  • Leading by example to maintain a high level of service quality.
  • Ensuring effective communication among Team Members.
  • Coordinating with other departments to achieve business goals.
  • Providing feedback and coaching to Team Members.
  • Managing inventory and supplies.

**Requirements:**

  • Exceptional customer service skills.
  • Proven experience in hospitality, particularly within high volume operations.
  • Experience in engaging, leading and motivating a large team is highly desirable.
  • Exceptional presentation, communication, time management & attention to detail.
  • Ability to maintain professionalism under pressure.
  • Ability to work a flexible rotating roster including nights/ weekends.
  • Current Responsible Service of Alcohol Certificate.

**About the Role:**

  • Passionate and authentic individuals who deliver genuine hospitality.
  • Keen to work within a fast moving and positive environment.

**Benefits:**

  • Employee discount.
  • Employee mentoring program.
  • Free drinks.
  • Free food.
  • Professional development assistance.
  • Referral program.

**Schedule:**

  • Afternoon shift.
  • Day shift.
  • Evening shift.
  • Morning shift.

**Location:**

  • South Melbourne VIC: Reliably commute or planning to relocate before starting work (Preferred).
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