Customer Service Operations Specialist
3 weeks ago
Rentokil Initial is a leading global business with 38,000 colleagues across 66 countries. We are seeking an experienced Customer Care Executive to join our team in Adelaide on a full-time permanent basis.
Job DescriptionThis role involves building customer relationships, liaising with customers, and making outgoing calls to organise new jobs and build rapport for excellent customer service.
- Provide support to national and key clients.
- Draft contracts for services offered.
- Process purchase orders efficiently.
- Plan and book technician jobs for smooth client service.
- Liaise with customers daily.
- Process enquiries efficiently and resolve client issues proactively.
- Support the Sales, Services, and Operations teams to achieve targets and deliverables.
- Makes outgoing calls to promote products and services.
To be successful in this role, you will have:
- Previous experience in a similar role (customer service/administration/account management).
- Experience in customer retention.
- High attention to detail and excellent organisational skills.
- Excellent customer service skills.
- Intermediate computer skills.
- Complaint handling and conflict resolution skills.
- Ability to work under pressure, multitask, and work autonomously.
- Outstanding verbal and written communication skills.
- A passion for working in a team environment.
The salary for this role is estimated to be around $60,000 - $80,000 per annum, depending on experience. Rentokil Initial offers a range of benefits, including learning and development programs, and opportunities for career growth.
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