Customer Service Operations Specialist

3 weeks ago


Adelaide, South Australia Rentokil Initial Full time

Rentokil Initial is a leading global business with 38,000 colleagues across 66 countries. We are seeking an experienced Customer Care Executive to join our team in Adelaide on a full-time permanent basis.

Job Description

This role involves building customer relationships, liaising with customers, and making outgoing calls to organise new jobs and build rapport for excellent customer service.

  • Provide support to national and key clients.
  • Draft contracts for services offered.
  • Process purchase orders efficiently.
  • Plan and book technician jobs for smooth client service.
  • Liaise with customers daily.
  • Process enquiries efficiently and resolve client issues proactively.
  • Support the Sales, Services, and Operations teams to achieve targets and deliverables.
  • Makes outgoing calls to promote products and services.
Requirements

To be successful in this role, you will have:

  • Previous experience in a similar role (customer service/administration/account management).
  • Experience in customer retention.
  • High attention to detail and excellent organisational skills.
  • Excellent customer service skills.
  • Intermediate computer skills.
  • Complaint handling and conflict resolution skills.
  • Ability to work under pressure, multitask, and work autonomously.
  • Outstanding verbal and written communication skills.
  • A passion for working in a team environment.
Additional Information

The salary for this role is estimated to be around $60,000 - $80,000 per annum, depending on experience. Rentokil Initial offers a range of benefits, including learning and development programs, and opportunities for career growth.



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