Customer Support Coordinator

6 days ago


Australia beBeeCustomerSupport Full time $80,000 - $105,000
Customer Support Coordinator

This role involves coordinating all incoming enquiries to ensure efficient and accurate resource allocation. The goal is to deliver exceptional customer service while measuring performance through key performance indicators, handling efficiency, and customer satisfaction levels.

About the Role
  • Deliver high-quality customer support to employees, customers, and their families
  • Resolve interactions in a timely manner and provide effective handovers when necessary
  • Monitor performance using metrics such as rostering KPIs, call handling efficiency, and customer satisfaction ratings
About You
  • Rostering experience
  • Aged Care sector knowledge
  • Problem-solving skills with ability to troubleshoot and find solutions
  • Strong digital literacy and data entry capabilities
  • Proficiency in using telephony software and database applications
Why Work Here?

We offer a supportive work environment where you are valued alongside a team of professionals who care for our patients, residents, and clients.


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