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Front Office Team Member

2 months ago

Sydney, New South Wales, Australia Accor Full time
Job Title: Front Office All-Rounder

At Accor Hotels, we are seeking a dynamic and energetic individual to join our Front Office team as a Full Time All-Rounder. This role will provide an opportunity to deliver exceptional customer service and work in a fast-paced environment.

Key Responsibilities:
  • Provide quality service to guests by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
  • Attend to all incoming calls in a professional and polite manner, striving to provide total customer satisfaction.
  • Maintain control of guest and hotel accounts, ensuring all charges are accurate and posted on a timely basis.
Requirements:
  • Excellent communication, interpersonal, and time management skills.
  • A friendly and positive attitude, with a passion for the hospitality industry and a drive to deliver exceptional customer satisfaction.
  • Excellent grooming and presentation standards.
  • The ability and flexibility to work various rostered shifts, including early mornings, late evenings, and weekends.
Benefits:
  • A terrific working environment in the beautiful Darling Harbour precinct.
  • The opportunity to develop yourself at Accor's flagship property in Australia, working with an exceptional team.
  • Discounted accommodation and food and beverage from your first day.

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment during the recruitment process, please let us know.