Elevate Customer Experience Lead

1 week ago

Brisbane, Queensland, Australia beBeeRetail Full time $75,000 - $105,000
About the Role

The Coles Supermarket Online Department plays a vital role in delivering exceptional customer experiences through efficient online grocery order selection and packing. This team-driven effort enables seamless click and collect/concierge services or home deliveries to customers.

As a key member of this department, you will report directly to the Online Department Manager and be accountable for ensuring smooth operations during afternoons and evenings. Your commitment to excellence will contribute significantly to creating a welcoming environment for customers, colleagues, and the community.

This is an excellent opportunity for retail leaders looking to take their experience to the next level. If you possess strong leadership skills, are flexible with your schedule, and can ensure top-notch visual merchandising, safety, compliance, and stock management standards, we want to hear from you

About You and Your Skills
  • Leadership experience with a focus on coaching and developing high-performing teams
  • A collaborative approach to achieving sales targets, cost control, and rostering needs
  • Flexibility with afternoon and evening working hours
  • Commitment to maintaining outstanding visual merchandising, safety, compliance, and stock management standards
  • Customer obsession and a desire to continually understand diverse customer needs
Benefits

We value our employees' wellbeing and professional development, offering flexible work arrangements, additional leave, and parental leave entitlements. It's not just about the perks – it's about being part of a team that genuinely cares about its members' success and growth.

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