Customer Service Professionals

3 days ago

Cairns, Queensland, Australia beBeeService Full time $55,000 - $65,000

Network Officers play a critical front-line role in the provision of customer service and support.

They will also provide revenue protection, transport information, and foster passenger and driver safety. The ideal candidate will be able to engage with diverse audiences, including school children, and navigate various scenarios where quick thinking and assertiveness are essential.

Strong communication skills are critical in this role. Network Officers must maintain empathy while also being able to grasp the broader perspective when confronted with difficult interactions with the public. This entails ensuring composure and adopting a customer service approach rather than exhibiting imposition, forcefulness, or frustration.

Network Officers are actively engaged in this role, constantly on their feet and in motion. They will travel on the bus network and provide a presence at bus stops and transport interchanges.

They will work with a partner in a team of 10 and wear a uniform that includes a body camera.

This role is based on a rotating roster including day and afternoon shifts, with some weekend work.

Extensive training and support will be provided before deployment.

The responsibilities include:

  • Providing high-quality customer service and assistance to passengers travelling on local services and the broader Translink network
  • Ensuring customers have paid for the service
  • Issuing Penalty Infringement and Warning Notices
  • Enhancing passenger and driver safety by maintaining a visible presence onboard bus services
  • Completing daily reports on activities and incidents

Applicants should possess excellent communication skills and the ability to build rapport. Conflict resolution skills and the ability to de-escalate and resolve situations are also essential.

A minimum of 1 position is available.

Network Officers will require shifts to be worked at Cairns depots.

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