Experienced Customer Service Professional

1 week ago

Cairns, Queensland, Australia beBeeCustomerExperience Full time $60,000 - $80,000
Customer Experience Representative

We are seeking an experienced and customer-focused individual to join our team as a Customer Experience Representative. This is a unique opportunity to make a meaningful impact on the lives of our customers, providing them with exceptional service and support.

About the Role

In this role, you will be responsible for delivering outstanding customer experiences through effective communication, active listening, and empathy. You will work closely with colleagues to resolve customer queries, provide solutions, and exceed expectations.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and in-person interactions
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with colleagues to achieve sales targets and promote products/services
  • Stay up-to-date with product knowledge and industry trends to provide informed advice to customers
Required Skills and Qualifications

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills
  • A strong customer service focus and ability to build rapport with customers
  • Proven problem-solving skills and ability to think critically
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Basic computer skills and proficiency in Microsoft Office
Benefits

We offer a competitive remuneration package, including:

  • Competitive salary and bonuses
  • Ongoing training and development opportunities
  • Flexible working arrangements and work-life balance
  • Access to employee discounts and rewards program
What We Offer

We are committed to creating a positive and inclusive work environment that values diversity and promotes teamwork. Our team is passionate about delivering exceptional customer experiences and making a real difference in the community.

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