Senior Program Manager

2 weeks ago

Brisbane, Queensland, Australia Mercy Community Full time
About the Role

Mercy Community Services is seeking a highly skilled and experienced Senior Program Manager to join our team. This is a permanent full-time position that will support several programs, including Family and Child Connect and Domestic and Family Violence Service System Coordination.

This role is responsible for contributing to the overall leadership and management of the services, delivering consistent implementation of best practice strategies to ensure the needs of children, young people, and adults are met.

Key Responsibilities:

  • Lead and manage a portfolio of services and programs to ensure quality service delivery
  • Use models of practice, guidelines, and frameworks to assist clients in achieving their goals
  • Work collaboratively with the Regional Director to deliver appropriate services within available resources, continually assessing effectiveness and responding to changing needs and dynamics
  • Lead, mentor, support, and supervise staff, and model Mercy Community values and frameworks
  • Perform day-to-day and formal evidenced-based supervision for direct reports and oversee this process for all indirect reports, in line with organisational procedures
  • Assist the Regional Director in responding to and effectively resolving client/stakeholder complaints promptly
  • Prepare reporting against service agreements, other reports required, and submit these reports to the Regional Director/funding bodies in required timeframes
  • Regular travel across service catchment/delegated programs
  • Provide rostered after-hours on-call support if required by the service/operations
  • Engage in reflective practice and participate meaningfully in regular supervision sessions
  • Other duties as directed
About You

To be successful in this role, you will possess the following:

  • Tertiary degree in Social Work, Psychology, or related discipline and significant relevant experience
  • Proven leadership experience within a social welfare context, including team supervision, financial management, and conflict resolution
  • Strong understanding and knowledge of the Queensland child protection system
  • Queensland Provisional Green or above Driver's License
  • A positive notice in the Working with Children Check (Blue Card) and the ability to obtain any other legislatively required personal history screening as required
  • To either have completed or willingness to complete the Hope and Healing modules
Why Mercy Community

Mercy Community is a Catholic not-for-profit organization that provides a wide range of services supporting families and young people, people living with a disability, and the elderly. Our work is driven by our core values of Compassion, Integrity, Dignity, and Empowerment.

As a member of our team, you will have access to a range of benefits, including:

  • Increase your take-home pay through the use of generous salary packaging
  • Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need
  • Provide you and your immediate family with free, professional, and confidential counselling services

We also ensure all our employees have access to a wide variety of excellent learning and development tools to continue your professional and personal development.

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