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Hotel Services Ambassador

2 months ago

Adelaide, South Australia Hotel Indigo Full time
{"title": "Hotel Services Ambassador", "content": "Be a Part of Our Neighborhood Team

At Hotel Indigo, we're looking for a Hotel Services Ambassador to join our team. As a key member of our neighborhood team, you'll be responsible for delivering exceptional guest experiences and making every stay unforgettable.

Key Responsibilities:
  • Provide seamless transactions and offer thoughtful neighborhood insights to our guests
  • Acknowledge IHG One Rewards members and returning guests with a personal touch
  • Manage and receive payments for guest bookings with ease
  • Make the check-in and check-out process swift and seamless
  • Flex your product knowledge of room categories, rates, packages, and promotions to demonstrate value to our guests
  • Anticipate and meet the needs of our guests to offer tailored recommendations
  • Assist with Porterage and Valet duties with a smile
  • Collaborate with the Food & Beverage team on ad hoc duties as required
What We're Looking For:
  • Excellent communication skills to handle guest concerns and compliments
  • Problem-solving skills to turn issues into opportunities for our guests
  • Fluency in the local language - extra language skills a plus, but not essential
  • Literate and tech-savvy with a good grasp of reading, writing, basic maths, and computer skills
  • Flexibility to work across all shifts, including mornings, nights, weekends, and public holidays
  • Compliance with valid Responsible Service of Alcohol (SA) and Safe Food Handling Certificate
  • Full driver's license and confidence to drive and park cars
  • Meet the legal requirements to work in Australia without limitations or restrictions
What We Offer:
  • A suite of benefits that supports your wellbeing, including a freshly laundered uniform, paid birthday leave, hotel perks, and more
  • Access to our discount retail platform to make your pay go further
  • Enhanced parental leave and proactive health days
  • Flexible work options and career development opportunities through our lifelong development program
  • IHG Career Milestone celebrations and transfer of entitlements as you move and grow with IHG

We're proud to be IHG and we know you will be too. Visit IHG Careers to find out more about us.

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