Customer Service Ambassador

7 days ago


Adelaide, South Australia PULLMAN Full time
Customer Service Ambassador

We are seeking a highly skilled Customer Service Ambassador to join our team at PULLMAN. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide quality service to guests by responding to their requests promptly and efficiently.
  • Maintain control of guest and hotel accounts, ensuring all charges are accurate and posted on a timely basis.
  • Maintain strict security procedures with credit and cash transactions, accounting procedures, and guest confidentiality/privacy.
  • Communicate effectively with hotel guests and departments, both verbally and in writing.
  • Operate the switchboard and guest messaging system, handling all calls promptly and professionally.

Requirements:

  • Previous front office experience in a hotel or resort environment.
  • Professional telephone manner and exceptional customer service skills.
  • Excellent communication, interpersonal, and time management skills.
  • A friendly and positive attitude, with a willingness to work in a team environment.
  • Excellent grooming and presentation standards.
  • Proficient computer skills, including Word, Excel, PMS, and Outlook.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • The chance to work in a dynamic and supportive team environment.
  • The opportunity to make a real difference in the lives of our guests.


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