Hotel Ambassador

4 weeks ago


Adelaide, South Australia Marriott International Full time

As a key member of the Marriott Hotels team, you will be responsible for delivering exceptional guest experiences and leading a dynamic team of concierge professionals.

Key Responsibilities:

  • Engage with guests to understand their needs and preferences, providing personalized service and exceeding their expectations.
  • Lead a team of concierge staff, providing guidance and support to ensure seamless delivery of guest services.
  • Develop and implement strategies to enhance guest satisfaction and loyalty, working closely with other hotel departments to ensure a cohesive experience.
  • Stay up-to-date with hotel amenities, services, and local attractions, providing expert recommendations to guests.
  • Collaborate with colleagues to ensure seamless execution of guest requests and resolve any issues promptly.
  • Conduct regular team meetings and coaching sessions to ensure staff are equipped to deliver exceptional service.
  • Monitor and report on guest feedback and satisfaction, using insights to inform service improvements.
  • About You:
    • A current driver's license
    • Relevant experience in a similar supervisory role
    • Working rights in Australia
    • Enthusiasm for delivering exceptional guest experiences
    • Strong leadership and communication skills

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms
  • Flexible working hours and locations
  • Internationally recognized training programs
  • Opportunities for career growth and development

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