Hotel Ambassador
4 weeks ago
As a key member of the Marriott Hotels team, you will be responsible for delivering exceptional guest experiences and leading a dynamic team of concierge professionals.
Key Responsibilities:
- Engage with guests to understand their needs and preferences, providing personalized service and exceeding their expectations.
- Lead a team of concierge staff, providing guidance and support to ensure seamless delivery of guest services.
- Develop and implement strategies to enhance guest satisfaction and loyalty, working closely with other hotel departments to ensure a cohesive experience.
- Stay up-to-date with hotel amenities, services, and local attractions, providing expert recommendations to guests.
- Collaborate with colleagues to ensure seamless execution of guest requests and resolve any issues promptly.
- Conduct regular team meetings and coaching sessions to ensure staff are equipped to deliver exceptional service.
- Monitor and report on guest feedback and satisfaction, using insights to inform service improvements.
- About You:
- A current driver's license
- Relevant experience in a similar supervisory role
- Working rights in Australia
- Enthusiasm for delivering exceptional guest experiences
- Strong leadership and communication skills
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms
- Flexible working hours and locations
- Internationally recognized training programs
- Opportunities for career growth and development
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