Hotel Ambassador

4 weeks ago


Adelaide, South Australia Hilton Hotels Full time

Job Summary

A Concierge at Hilton Hotels serves as a key point of contact for Guests and VIP Guests throughout their stay, providing information about the hotel and local vicinity.

Key Responsibilities

  • Manage first impressions of Guests by efficiently responding to enquiries and providing information, advice, and booking services.
  • Process and deliver messages for Guests, as well as deliver and safely store Guest luggage.
  • Stay current with hotel services, VIP requests, and special events to ensure a seamless Guest experience.
  • Project a professional manner with an emphasis on hospitality and Guest service.
  • Maintain a clean, healthy, and safe working area.
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems.

Requirements

  • Positive attitude and good communication skills.
  • Commitment to delivering a high level of customer service.
  • Excellent grooming standards.
  • Flexibility to respond to a variety of different work situations.
  • Ability to work on your own and as part of a team.
  • Knowledge of the local area.

What We're Looking For

Hilton is dedicated to providing exceptional Guest experiences, and our Concierges play a vital role in achieving this goal. If you're a team player with excellent communication skills and a passion for delivering exceptional customer service, we'd love to hear from you.


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