Technical Support Specialist

2 weeks ago

Sunshine Coast Regional District, Australia beBeeService Full time

We are seeking a skilled and experienced IT professional to join our team as a Service Desk Technician. This role offers the opportunity to provide technical expertise and support to staff, working in a supportive and values-driven environment.

About the Role

The successful candidate will be responsible for delivering quality customer service and Level 2 IT support, managing and resolving tickets within an ITIL-based service desk environment. Key responsibilities include:

  • Providing on-site and remote Level 2 support for technical issues across various systems and platforms.
  • Supporting Microsoft 365, Exchange, Azure AD, and networking issues.
  • Assisting with virtual desktop environments and mobile device management.
  • Troubleshooting technical issues using a methodical approach.

About You

We are looking for a problem-solver with a passion for technology and people. The ideal candidate will have:

  • 2-3 years' experience in customer service delivery with Level 2 IT support.
  • Strong knowledge of Microsoft 365, Exchange, Azure AD, and network troubleshooting.
  • Experience with ITIL-based ticketing systems and virtual desktop environments.
  • Familiarity with Intune or similar MDM systems.
  • Excellent communication skills and a professional phone manner.

Requirements & Qualifications

  • Certificate III in IT (minimum); Diploma in IT Networking highly regarded.
  • Valid driver's licence.

Bonus points if you have:

  • CompTIA or ITIL certifications.
  • CCNA, MCSA.

This is an exciting opportunity to work in a dynamic and supportive environment, where your technical expertise can make a real difference. If you are motivated by solving problems and continuously developing your skills, this role may be for you.

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