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Customer Service Representative
2 months ago
We are seeking experienced Customer Service Officers to join our team at Blacktown City Council. As an On Call Casual, you will be responsible for providing high-level customer service to our customers, answering their queries and resolving their issues in a timely and professional manner.
Key Responsibilities- Provide exceptional customer service to our customers, responding to their queries and resolving their issues in a timely and professional manner.
- Work as part of a team to achieve customer service goals and objectives.
- Develop and maintain a thorough knowledge of Council's products and services.
- Provide support to customers over the phone and in person at the customer service counter.
- Administrative qualifications or specialist skills training.
- A minimum of 12 months of customer service experience in either telephone or face-to-face enquiries in a high-volume area.
- Experience in various Computer applications.
- A competitive hourly rate plus 25% casual loading.
- Casual working hours.
- Employee benefits such as leave entitlements, superannuation, Fitness Passport, gym membership discounts, and social clubs.
To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you.
