Key Account Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000

**Job Summary:**

The Customer Service Representative is a critical team member who will deliver exceptional end-to-end key account management to internal and external customers.

This autonomous role requires a self-motivated individual who will go above and beyond to ensure our customers experience the highest standard of service.

Responsibilities include:

  • • Ensuring prompt and accurate processing of sales orders, order changes or cancellations
    • Receiving and acting on customer inquiries related to sales orders, delivery dates, stock availability, product information
    • Managing DIFOT (Delivery In Full On Time) performance
    • Managing Open Orders Report and proactively advising customers of delays
    • Updating customer information using Master Data

**Sales Support:**

• Quoting and selling price inquiries
• Supporting the Sales Team with sales and customer information
• Pricing - updating and maintaining customer pricing in SAP
• Communicating customer feedback and business risks to the Sales Team

**Administration:**

• Scanning documents
• Reception duties, including mailing and greeting visitors

**Essential Skills and Qualifications:**

• Excellent interpersonal and communication skills
• Proficiency in SAP
• Strong computer and typing skills
• Excellent attention to detail and problem-solving skills

**Desirable Qualifications:**

• Internal sales experience
• Manufacturing industry experience
• CSMT experience
• Export experience

This position appeared first on Labourpower.

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