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Customer Relationship Coordinator

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Rockhampton, Queensland, Australia beBeeCustomer Full time $60,000 - $90,000

We are advancing the world through premium-quality magnesia products.

Job Overview

This role involves coordinating with external service providers to ensure timely logistics and customer satisfaction.

  • Maintain and develop customer relationships from an administrative aspect, enhancing the customer experience through efficient service delivery.
  • Support strategic decision-making by contributing to market research and analysis activities and providing valuable insights to the Sales & Marketing team.
  • Manage customer enquiries and orders to ensure services are delivered effectively, efficiently, and in a timely manner.
About You
  • Able to work well autonomously and in a team environment.
  • Demonstrated experience in sales administration and customer service.
  • Excellent verbal and written communication skills.
  • Highly motivated and able to exercise initiative and problem solve.
  • Excellent attention to detail, time management and organisation skills.
Key Responsibilities
  • The role involves aligning customer needs with operational capabilities through close collaboration with internal stakeholders to achieve optimal outcomes.
  • Proactive communication of customer feedback to the Sales and Marketing team is important.
  • The role also includes implementing pricing and marketing strategies, supporting the Sales & Marketing team by gathering and analyzing data from various sources including industry reports and competitive intelligence, and assisting in monitoring market dynamics such as competitor activities and technological advancements.