Housing Officer

time left to apply End Date: September 4, days left to apply)

job requisition id JR104720

• Perm full time | 35 hours per week
• Location: Blacktown, NSW
• Salary: $84K + Super + Salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all. Find out moreabout us andour purpose .

Are you passionate about supporting vulnerable individuals and families to achieve housing stability and build better lives? We are seeking a committed and experienced Housing Officer to join our team and make a tangible impact through the delivery of high-quality tenancy and property management services.

As a Housing Officer, you will be responsible for delivering comprehensive tenancy and property management services to tenants across our housing programs. This includes managing tenancies, maintaining accurate records, and supporting clients to sustain long-term housing outcomes. You will also play a key role in building strong relationships with tenants, service providers, and internal teams to support holistic and client-focused outcomes.

Your key responsibilities will be to:

• Conduct all the arrangements to lease vacant properties quickly and effectively
• Ensure all tenancy documentation is completed and maintained in line with organisational and regulatory requirements
• Educate tenants on their rights and responsibilities, promoting positive tenancy outcomes
• Conduct routine, exit and entry property inspections as required and completing required property reports
• Attend court/tribunal hearings where necessary to represent the interest of the organisation
• Respond to tenant feedback, informal complaints, and appeals constructively and promptly to support service improvement
• Maintain positive relationships with external and internal stakeholders
• Actively contribute to developing and implementing strategies that connect tenants to additional support

Requirements for Success

• Previously demonstrated experience working with vulnerable client groups
• Community housing experience or property management experience desirable
• Knowledge of the Residential Tenancy Act and NCAT process would be preferred
• Strong experience with Microsoft Office products for reporting
• Ability to manage competing priorities in a fast-paced, client-focused environment
• Excellent written and verbal communication skills
• Driving Licence

Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks, and WWCC.

• Rewarding work – every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at

How to apply

Click 'Apply' and send your application today

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive.

Since 1859, we've been standing alongside people in need across Australia, offering real hope that has lasting impact.

Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration.

We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services.

Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more.

Mission Australia believes a person's circumstances shouldn't define their future and that given the right support, everyone can reach their full potential.

That's why we stand together with Australians in need, until they can stand for themselves.