Property Care Specialist

• 35 working week, contract full time opportunity till 13 October 2025
• Enjoy non-for-profit salary packaging up to $15,900 per year of your salary tax free plus an additional $2500 for entertainment (covering both meal and venue/accommodation expenses)
• Access Health and Wellbeing programs including Employee Assistance Program- free confidential support for your family
• Paid Parental leave and other great employee benefits
• Great office locations, close to public transport
• Work with an experienced and collaborative team of Housing professionals

St George Community Housing (SGCH) provides sustainable, safe, and affordable housing as the foundation for our customers to connect to opportunities and build their communities. With a business head and a social heart, we deliver together with passion and purpose, guided by our values. Recognised as Employer of Choice (Public Sector and Not For Profit) at the 2022 Australian Business Awards, at SGCH you can realise your potential, whilst being supported to balance and achieve.

We have an exciting opportunity for an experienced Property Care Specialist to join our Customers – Services team in our South West Sydney Region reporting to the Lead, Sustainable Tenancies. The position is based at our Bonnyrigg office with travel to other SGCH offices and locations as required including both Southwest Sydney and the Metro North East Region.

As a SGCH Property Care Specialist you are an integral part of the Customers – Services Team, working closely with a range of teams and proactively with our customers to sustain their tenancies. Your role will help in achieving increased responsibility and capability for the tenant, improved property care by our customers in line with the RTA via NCAT to sustain tenancies and in turn assisting a decrease in debt for the customer and the organisation.

Your role will include a range of actions to be taken to address property care including Hoarding & Squalor related matters. You will work closely with internal customers, collaborating to ensure desired outcomes are met. The role will work collaboratively with teams to ensure resolution in a timely and professional manner to provide customer service to our tenants and protect the asset. You will be a conduit in relationships between the tenant, relevant teams within SGCH and multi trade contractor to manage complex works or repair complaints to prevent ongoing escalation and financial impact to SGCH. The role includes negotiating tenant repayment agreements for any debt, placing tenancies on a regular inspection regime and maintaining and monitoring those tenancies; attending the NSW Civil and Administrative Tribunal (NCAT) to obtain relevant orders in relation to these matters.

To succeed in this role, you will have experience in and passion to sustain tenancies for our customers by proactively managing property care, tenant arrears and debt. You will bring strong problem-solving skills to manage complex situations, work collaboratively with internal teams and external stakeholders and have a customer-centric approach.

This position is a contract on a full-time basis till 13 October 2025, based at our Bonnyrigg office with travel to other SGCH offices and locations as required.

To succeed in the role, you will have the below key attributes:

• Ability to work collaboratively across teams to achieve agreed outcomes
• Proven capacity to deliver superior customer service in a busy and demanding environment
• Sound knowledge of the NSW Residential Tenancies Act
• Strong negotiation skills and proven experience at the NSW Civil & Administrative Tribunal (NCAT)
• Experience working with people with complex needs, including people with mental health issues, people with disability or older persons
• Understanding of the complexities associated with situations of Hoarding and/or Squalor
• Ability to assess, coordinate and review a customer's needs to guide a response from a range of partners
• Experience in the delivery of flexible and responsive services tailored to a person's needs and interests, whilst also providing advocacy and referral services as required
• Diligent and compassionate person who is motivated and capable to assist customers to achieve their goals and aspirations
• Current NSW driving license

Please refer to the full Property Care Specialist position description for further details including the essential criteria.

If this sounds like you, please send a cover letter addressing the essential criteria and a copy of your up-to-date CV using the form below before 9:00am, Monday 3 March 2025.