Quality Assurance Enhancement Leader

1 week ago

Cairns, Queensland, Australia beBeeImprovement Full time $97,750 - $124,999
Customer Experience Improvement Specialist

We are seeking a motivated and detail-oriented professional to join our team as a Customer Experience Improvement Specialist.

The ideal candidate will have a background in dispute resolution and customer service, with a passion for public service and a desire to make a positive impact. They will be responsible for driving consistency in business processes, policies, procedures, metrics, and other resources that ensure excellence and ongoing improvement in customer service and quality decision making.

Key Responsibilities:
  • Contribute to the development and refinement of QA approaches
  • Manage and review the quality and consistency of data, case management, and administrative decisions
  • Facilitate data checking and exception reporting to ensure data integrity
  • Identify trends, patterns, and changes in market conditions to inform professional development

The successful candidate will possess strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work collaboratively as part of a team. They will also have a passion for continuous learning and professional development.

What You'll Bring:
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively as part of a team
  • Passion for continuous learning and professional development

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about improving customer experience, please apply online today.

  • Quality Assurance Specialist

    1 week ago

    Cairns, Queensland, Australia beBeeCustomerExperience Full time $63,000 - $84,000

    Quality Assurance Specialist Job OpportunityApply for this exciting role as a Quality Assurance Specialist within our organization.This position is ideal for individuals with experience in dispute resolution and customer service, who are passionate about delivering consistently great customer experiences and driving ongoing improvement.You will work closely...

  • Quality Assurance Officer

    3 weeks ago

    Cairns, Queensland, Australia Austal Full time

    Join to apply for the Quality Assurance Officer role at Austal6 days ago Be among the first 25 applicantsJoin to apply for the Quality Assurance Officer role at AustalGet AI-powered advice on this job and more exclusive features.The OpportunityThe Project QA Officer, under the direction of the Operations Manager, shall provide efficient and effective...

  • Quality Assurance Officer

    1 week ago

    Cairns, Queensland, Australia Austal Full time

    Join to apply for the Quality Assurance Officer role at Austal6 days ago Be among the first 25 applicantsJoin to apply for the Quality Assurance Officer role at AustalGet AI-powered advice on this job and more exclusive features.The OpportunityThe Project QA Officer, under the direction of the Operations Manager, shall provide efficient and effective...

  • Senior Quality Assurance Specialist

    5 days ago

    Cairns, Queensland, Australia beBeeQuality Full time $60,000 - $115,200

    Quality Assurance ProfessionalThe Quality Assurance Advisor plays a vital role within the Quality Team, providing quality assurance services within the In-Service Support Business Unit based in Cairns.About the Role:The ideal candidate will support the maintenance and continuous improvement of the deployed Quality Management System (QMS).Conduct regular...

  • Quality Assurance Advisor

    2 weeks ago

    Cairns, Queensland, Australia Austal Full time $104,000 - $130,878 per year

    Why AustalAustal isAustralia's global shipbuilder, Defence prime contractor and maritime technology partner of choice, designing, constructing, and supporting defence and commercial vessels for the world's leading operators. The company operates in Australia, the USA, Philippines, and Vietnam.Austal Australia is delivering multiple naval shipbuilding and...

  • Quality Assurance

    2 weeks ago

    Cairns, Queensland, Australia Howe Farming Enterprises Pty Ltd Full time $90,000 - $120,000 per year

    Howe Farming Enterprises is one of Australia's leading agribusinesses, specialising in the sustainable production of premium tropical crops. Our diverse operations include the cultivation and processing of bananas, avocados, coffee, lychees, and lemons. We are committed to delivering produce of the highest quality to both domestic and international markets...

  • Quality Assurance Officer

    2 weeks ago

    Cairns, Queensland, Australia Austal Ships Full time $60,000 - $80,000 per year

    The OpportunityThe Project QA Officer, under the direction of the Operations Manager, shall provide efficient and effective Objective Quality Evidence for tasks conducted by the Trade functions in the Austal Cairns Shipyard.This opportunity will suit an individual with a trade background who is looking to transition into an office-based role.What's...

  • Quality Assurance Professional

    1 week ago

    Cairns, Queensland, Australia beBeeQuality Full time $80,000 - $120,000

    Job Title: Quality Assurance AdvisorJob Description:We are seeking a highly skilled Quality Assurance Advisor to join our team. As a key member of the quality assurance function, you will be responsible for providing quality assurance services within our In-Service Support Business Unit.Your primary objective will be to ensure that all quality-related...

  • Enhancing Quality through Audits

    6 days ago

    Cairns, Queensland, Australia beBeeQuality Full time $100,000 - $140,000

    Job OverviewWe are seeking a Quality Assurance Specialist to provide quality assurance services within our In-Service Support Business Unit. The successful candidate will be responsible for conducting audits, reporting on compliance, and developing corrective actions.Key Responsibilities:Conduct regular quality audits to ensure compliance with policies and...

  • Quality Assurance Role for Trade Professionals

    7 days ago

    Cairns, Queensland, Australia beBeeMechanic Full time $60,000 - $90,000

    Project Quality Assurance SpecialistThe Project Quality Assurance Specialist shall provide efficient and effective objective quality evidence for tasks conducted by the trade functions in the shipyard.This opportunity will suit an individual with a trade background who is looking to transition into a specialized office-based role.What You'll DoCollaborate...