Quality Assurance Specialist

4 days ago

Cairns, Queensland, Australia beBeeCustomerExperience Full time $63,000 - $84,000
Quality Assurance Specialist Job Opportunity

Apply for this exciting role as a Quality Assurance Specialist within our organization.

This position is ideal for individuals with experience in dispute resolution and customer service, who are passionate about delivering consistently great customer experiences and driving ongoing improvement.

You will work closely with our leadership team to achieve consistency in business processes, policies, procedures, metrics, and other resources that ensure excellence and ongoing improvement in customer service, customer experience, and quality decision making.

Key Responsibilities:
  • Develop and refine the quality assurance approach.
  • Manage and review data, case management, and administrative decisions to integrate customer satisfaction and feedback into business improvement strategies.
  • Conduct monthly data checks and case audits, providing feedback to leaders for coaching purposes.
  • Contribute to strategies to improve the quality of decision making and customer experience.
  • Deliver coaching and guidance to leaders and team members to support their development through the quality management process.
  • Facilitate data checking and exception reporting to ensure data integrity.
  • Identify trends and patterns in market conditions to inform professional development and collaborate on broader learning and development strategies.
  • Coordinate stakeholder surveys, analysis, reporting, and communication of results.
  • Review and follow up on customer feedback and surveys to identify areas for customer improvement.

  • Quality Assurance Specialist

    1 week ago

    Cairns, Queensland, Australia beBeeImprovement Full time $83,830 - $104,098

    Quality Assurance Specialist OpportunityWe are seeking a skilled Quality Assurance Specialist to join our team. This exciting opportunity will involve working closely with the leadership team to achieve consistency in business processes and policies.The successful candidate will have a background in dispute resolution and customer service, and will be...

  • Quality Assurance Specialist Position

    4 days ago

    Cairns, Queensland, Australia beBeeQuality Full time $60,000 - $95,000

    Job DescriptionWe are seeking a diligent and meticulous Quality Assurance Specialist to join our team.The Quality Assurance Specialist will be responsible for ensuring the delivery of high-quality products and services by conducting thorough inspections and audits.This role requires strong analytical and problem-solving skills, as well as excellent...

  • Quality Assurance Specialist

    21 hours ago

    Cairns, Queensland, Australia beBeeQuality Full time $80,000 - $110,000

    Job SummaryA Quality Assurance Advisor is required to provide quality assurance services within a business unit in Cairns. This role involves conducting regular audits, documenting quality issues, and developing corrective actions to ensure compliance with an organisation's quality management system.Main ResponsibilitiesConducting audits to verify compliance...

  • Office-Based Quality Assurance Specialist

    2 weeks ago

    Cairns, Queensland, Australia beBeeQuality Full time $80,451 - $123,456

    The OpportunityOur organization is seeking a skilled professional to fill the role of Project Quality Assurance Specialist. As a key member of our team, you will play a pivotal part in ensuring the quality standards for tasks conducted by our Trade functions in Austal's Shipyard are met.This opportunity will suit an individual with a trade background looking...

  • Quality Assurance Specialist

    1 week ago

    Cairns, Queensland, Australia beBeeQuality Full time $80,000 - $100,000

    Project QA OfficerJob Overview:The Project Quality Assurance (QA) Officer plays a critical role in ensuring the quality of tasks performed by trade functions at a shipyard.Key Responsibilities:Collaborate with project teams and trade functions to establish quality standards for tasks.Develop objective quality evidence to meet internal and external customer...

  • Quality Assurance Role for Trade Professionals

    1 day ago

    Cairns, Queensland, Australia beBeeMechanic Full time $60,000 - $90,000

    Project Quality Assurance SpecialistThe Project Quality Assurance Specialist shall provide efficient and effective objective quality evidence for tasks conducted by the trade functions in the shipyard.This opportunity will suit an individual with a trade background who is looking to transition into a specialized office-based role.What You'll DoCollaborate...

  • Office-Based Quality Assurance Specialist

    5 days ago

    Cairns, Queensland, Australia beBeeMechanical Full time $80,000 - $150,000

    Quality Assurance SpecialistThis position is ideal for an individual with a trade background looking to transition into an office-based role.Key Responsibilities:Collaborate with the project team and trade function to ensure quality standards are met.Develop objective quality evidence to satisfy internal and external customer requirements, guaranteeing...

  • Quality Assurance

    6 days ago

    Cairns, Queensland, Australia Howe Farming Enterprises Pty Ltd Full time $90,000 - $120,000 per year

    Howe Farming Enterprises is one of Australia's leading agribusinesses, specialising in the sustainable production of premium tropical crops. Our diverse operations include the cultivation and processing of bananas, avocados, coffee, lychees, and lemons. We are committed to delivering produce of the highest quality to both domestic and international markets...

  • Quality Assurance Professional

    2 days ago

    Cairns, Queensland, Australia beBeeQuality Full time $80,000 - $120,000

    Job Title: Quality Assurance AdvisorJob Description:We are seeking a highly skilled Quality Assurance Advisor to join our team. As a key member of the quality assurance function, you will be responsible for providing quality assurance services within our In-Service Support Business Unit.Your primary objective will be to ensure that all quality-related...

  • Quality Assurance Role

    4 days ago

    Cairns, Queensland, Australia beBeeMechanic Full time $120,000 - $140,000

    Project Quality Assurance Officer Job DescriptionThe Project Quality Assurance Officer plays a pivotal role in ensuring the quality standard for tasks conducted by trade functions within an Austal shipyard is consistently met.This opportunity suits individuals with a trade background looking to transition into an office-based role, utilizing their skills and...