Customer Service Representative

6 days ago


Fortitude Valley, Queensland, Australia Ezidebit AUS Full time

We are seeking a driven and customer-centric individual to join our Support Team at Ezidebit AUS.

About the Role

As a key member of our team, you will be responsible for delivering outstanding customer service experiences, with an emphasis on customer loyalty. Your primary focus will be on managing and actioning incoming calls, chats, and emails from business-to-business customers in a timely and effective manner.

Your Key Responsibilities Will Include:
  • Responding, investigating, and resolving questions and queries from clients in a professional and efficient manner.
  • Maintaining client data and ensuring its integrity to provide accurate information and support.
  • Identifying issues and trends that may be affecting our clients and escalating them appropriately to ensure timely resolution.
About You

To succeed in this role, you will need to possess excellent communication skills (written and verbal) with the ability to work with a wide range of people. You will also bring a passion for educating customers and solving problems, as well as a strong attention to detail and desire to learn new technology and systems.

You will thrive in a fast-paced customer-centric environment, working well in a team as well as autonomously. Your experience in a customer-focused position and your ability to think outside the box and solve problems quickly and effectively will be highly valued.

About Us

Ezidebit AUS is a leading provider of digital recurring business-to-consumer payments solutions. We pride ourselves on delivering market-leading technology and software solutions to help businesses grow with confidence.

Our Benefits

We offer a competitive salary package of $65,000 - $75,000 per annum, depending on experience. In addition, we provide a flexible working rhythm that blends in-office and remote working, allowing you to achieve a better work-life balance. Our wellbeing resources include access to counselling and coaching support, as well as 12 weeks paid parental leave for either parent.



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